Refund policy

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at echo@echofictions.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at echo@echofictions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Digital goods: ebooks & epub books. These are instant downloads.
Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to the text at the top for the conditions under which an exchange is possible.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
For refund queries, please email echo@echofictions.com within 7 days of receiving your product (according to the tracking). Please use the subject "Returns" and include your name, order number, and reason for return. If the item is faulty, we refund or resend your goods - your choice. We want you to be happy!